Cancellation Policies
Detailed refund rules and cancellation timelines for our properties.
Flexible
Best for guests who want maximum flexibility with their travel plans.
- 100%Refund if cancelled at least 1 day before check-in.
- 0%Refund if cancelled within 24 hours of check-in.
Moderate
A balanced option for standard bookings.
- 100%Refund if cancelled at least 5 days before check-in.
- 50%Refund if cancelled within 5 days of check-in.
Limited
Good for planned trips with definitive dates.
- 100%Refund if cancelled at least14 days before check-in.
- 50%Refund if cancelled between 7 and 14 days before check-in.
- 0%Refund if cancelled less than 7 days before check-in.
Firm
Stricter policy for high-demand or long-term stays.
- 100%Refund if cancelled at least 30 days before check-in.
- 50%Refund if cancelled between 7 and 30 days before check-in.
- 0%Refund if cancelled less than 7 days before check-in.
Additional Information
- Cleaning fees are fully refunded if you cancel before check-in.
- Service fees are non-refundable unless stated otherwise.
- For non-refundable bookings or cancellations made outside the refund window, taxes may still be refundable depending on local laws.
- In case of extenuating circumstances (e.g. natural disasters), please contact support for review.